Be Our Guest Restaurant Testing “Order Ahead” Service This Week | WDW News Today

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Be Our Guest Restaurant Testing “Order Ahead” Service This Week

Posted on December 13, 2012

With FastPass+ testing going on this week, Disney is also using this time to test “order ahead” dining at Be Our Guest Restaurant in New Fantasyland. Disney has released plenty of information internally on the new test, you may want to take a read:

As part of our efforts to continuously improve the Guest experience, we’re testing a new offering at Be Our Guest Restaurant.

Be Our Guest Restaurant offers fast casual service for lunch including an innovative table delivery service.

There are no counters at the restaurant. Guests instead order from a kiosk and receive a magic rose. Their meal is delivered directly to their table.
Arrival window selection: In December, selected Guests (Club Level Concierge Guests at select resorts) will have the opportunity to select an “arrival window” for their lunch at Be Our Guest Restaurant prior to arriving at the restaurant. This will happen via a website, similar to the FastPass+ testing that has taken place this year.

Order Ahead: As part of the test, the selected Guests will also have the opportunity to view the menu online and order their meals ahead of time in addition to selecting an arrival window.

All Guests visiting Magic Kingdom Park will continue to have the ability to walk up and order from a kiosk, and then have their meal delivered to their table.
This is an invitation-only test. Participants in the test will be selected prior to arriving at Magic Kingdom Park.

The offer for select Guests to participate in the test will be made during the check-in process. They will then be given the Be Our Guest Restaurant test website to make their selections for same-day bookings.

Guests may select an arrival window and then order items from the menu once they arrive at Be Our Guest Restaurant.

Once a participating Guest selects an arrival window, the Guest can view the menu online and choose to order their meal ahead of time as well. If a Guest does not order ahead, the Guest can place an order at a kiosk upon arrival at Be Our Guest Restaurant.

If a Guest chooses not to select an arrival window, they then have the option of ordering their meal ahead of time and arriving to Be Our Guest Restaurant between 11 a.m. and 1 p.m. Guests will then experience an expedited payment process upon arrival.

Whether a Guest orders ahead or places an order at a kiosk upon arrival, they will receive a magic rose which enables their meal be delivered directly to the table, just like all Guests at Be Our Guest Restaurant.

Frequently Asked Questions
1. Why can’t I participate in the test of the arrival window selection and ordering ahead process?
The test of this new service has been limited to pre-selected Guests for the time being. Any Guest can dine at Be Our Guest Restaurant for lunch by ordering at a kiosk. As the arrival window selection and pre-ordering processes evolve, they will be available to all Walt Disney World Guests on a first come, first served basis.

2. Where can I get a FASTPASS for Be Our Guest Restaurant?
Disney FASTPASS is not currently available at Be Our Guest Restaurant. Pre-selected Guests are able to choose an arrival window and select items from the menu prior to arriving at Magic Kingdom Park as part of a test of a new lunch service at Be Our Guest Restaurant.

3. What if I am not interested in selecting my meal ahead of time?
You may select an arrival window only and order once you arrive at Be Our Guest.

4. Am I able to select my meal but not my arrival window?
Yes, you are able to select a meal ahead of time without also selecting an arrival window. However, you must arrive to Be Our Guest between 11 a.m. and 1 p.m. to ensure you are able to enjoy your meal. Additionally, if you didn’t select an arrival window in advance you must wait in the standby queue, but you will have an expedited payment process.

5. How many days can I select an arrival window?
You are able to select one arrival window during your stay at the Walt Disney World® Resort.

6. Can I select an arrival window with another party?
Yes, as long as that time is offered to both parties.

7. What are the arrival window options that I can choose from?
Arrival windows are offered from 11 a.m. to 1 p.m. and are subject to availability. You will have the option to choose an early, mid or late lunch arrival window. Each arrival window is 15 minutes long.

8. Why can’t I pick the exact time I want?
Arrival windows are limited and subject to availability. You will have the option to choose an early, mid or late lunch arrival window.

9. Are we able to select an arrival window for dinner?
Arrival windows are being tested for fast casual dining experiences at this location and are not available for table service experiences. Table service dining, including dinner at Be Our Guest Restaurant, will continue to offer reservations. To book a reservation, please call 407-WDW-DINE or visit the website at http://disneyworld.disney.go.com/reservations/dining/ or visit the Be Our Guest Restaurant podium.

10. What is a FastPass+ selection?
Because this is a test, we are also testing language options for the options Guest choose. This may or may not end up in our theme parks and resorts.

11. Is there a cost to participate in this test?
Valid park admission is required to enter Magic Kingdom® Park, however, there is no additional cost to participate other than the price of your meal.

12. Are other restaurants participating in this test?
At this time we are only offering this test at Be Our Guest Restaurant.

13. Where do I check in once I arrive to Be Our Guest?
If you participate in this test you should proceed to the Cast Member at the front of the bridge prior to entering Be Our Guest. If you selected an arrival window in advance, your arrival window will be listed under the name you used to register online.

14. I will need to make a special dietary request. Can I still participate in the test and pre-select my meal?
If you have a lifestyle dietary request, such as a vegetarian option, you are encouraged to pre-select your meal. However, if you need to make a dietary request due to allergies you may select an arrival window in advance but should order at the restaurant. Upon arrival, you should request to speak to a chef or a manager on duty and they will be happy to assist.

15. What if I want to change my order after I have selected?
At any time prior to the start of your arrival window, you are able to view your order and arrival window on the website, based upon availability. Upon arrival, you may still change your order at one of our self-service Kiosks or with a Cast Member. Guests who have pre-selected their meal and arrival time will be guided to utilize a kiosk or make changes with a Cast Member upon arriving.

16. Can I choose where I sit ahead of time?
Tables are based on availability; all three of our dining rooms are open during lunch.

17. No arrival windows are being offered to me online, can I still participate?
Yes, even though arrival windows may no longer be available for the test, you may still pre-order your meal and arrive at Be Our Guest between 11 a.m. and 1 p.m.

18. If I am a Disney Resort hotel Guest, can I pay with my Key to the World Card?
For Guests who select an arrival window and pre-select their meal, once you arrive we accept Disney Resort Key to the World Cards, Disney Dining Plans, Credit Cards, and Disney Gift Cards for payment upon arrival. Guests paying with Cash or vouchers will be directed to pay at a cashier at the restaurant.

19. I want to pre-select my meal and choose my arrival window, but I’m paying with cash, is this possible?
If you choose to pay with cash you may only select either your arrival window, or pre-order your meal in advance.

20. I purchased a package that includes a Disney dining plan; can I use my dining plan entitlements for my meal?
Guests who purchased packages that include a Disney dining plan will be asked to use 1 meal entitlement for their lunch.

21. What happens if I’m not able to make my arrival window?
If you are not able to make your arrival window, please cancel your reservation on the website at https://www.BeOurGuestLunch.disney.go.com

22. If I need to cancel my arrival window is there a fee?
No, Guests who need to cancel their arrival window will not charged a cancellation fee.

23. How do you know where I am sitting to deliver my meal?
There are no counters at the restaurant. Guests will instead order from a kiosk and receive a magic rose. Their meal will be delivered directly to their table. We use wireless radio frequency (RF) technology, which is commonly used in everyday items like smart phones, video game controllers and credit cards.

24. Who can I contact if I have a question?
You can contact a Concierge Cast Member at your Resort with any questions prior to arrival.

Topics: Dining, The Magic Kingdom | 3 Comments »